Returns & Refunds

Return and Refund Policy:

Thank you for shopping with us at Pokemax.nl. We are committed to providing high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below:

Returns:
- We accept returns within 30 days of the original purchase date.
- The item must be in its original packaging, unopened, and in new, unused condition.
- To initiate a return, please contact our customer service team at info@pokemax.nl for further instructions.
- Once we receive the returned item, we will inspect it and issue a refund to the original payment method.

Refunds:
- Refunds will be issued for the purchase price of the item, excluding any shipping fees.
- Refunds will be processed within 3-5 business days of receiving the returned item.
- Please note that it may take additional time for the refund to reflect on your account, depending on your payment method.

Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at info@pokemax.nl with your order number and a description of the issue.
- We will provide further instructions on how to return the item for a replacement or a refund.